Support

How can we help?

We're a small team and we read every message. Reach out about billing, account issues, refunds, or anything else.

Email support

Best for billing, refunds, and account issues.

Response time

We aim to reply within 2 business days.

Refund & billing queries are prioritised.

Quick links

Send us a message

How do I cancel my subscription?

Email support@cvking.app with 'Cancellation Request' as the subject. We'll process it within 2 business days.

Am I eligible for a refund?

Refunds are available within 7 days of purchase if the plan hasn't been substantially used. See our Refund Policy for full details.

How do I delete my account?

Email support@cvking.app with the subject 'Account Deletion Request' from your registered email. We'll complete it within 14 business days.

I didn't receive my verification email.

Check your spam/junk folder first. If it's not there, use the 'Resend verification email' option on the signup confirmation page.

Can I upgrade or downgrade my plan?

Yes. Contact us and we'll help you switch plans. Prorated credits may apply depending on your current billing cycle.

Is my resume data private?

Yes. Your resume content is never sold, shared with advertisers, or used to train AI models. See our Privacy Policy for full details.